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Delivery Terms and Fees

1. Delivery Charges

Cape Town and surrounds (we only deliver and service the greater Cape Town area at present)
Orders will be charged a R99 delivery fee for orders under 5kg, R115 for orders from 5KG - 30KG, R200 for orders over 30kg and R300 for orders over 80kg.

For more information on delivery please contact customer services by email on petdepotza@gmail.com or telephone 0815277894.

 

2. How long will my order take to arrive?

We aim to delight our customers by delivering our orders in the quickest possible time.

Most of our deliveries take place within 2 - 3 business days. However, things do happen that are outside of our control, so please always allow up to 5 business days for your delivery to reach you. As a result of the lockdown, please allow an additional 2 working days (7 working days in total. As indicated on certain specialty product pages, the delivery estimate for those items may be longer than the 3 working days so kindly allow more time for these items to reach you.

Stock Shortages

Should a product you have ordered be:

  • Temporarily unavailable, we will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead, Pet Depot will issue a refund in respect of that product to you or give you the option for a credit voucher to an amount equal to the price paid for the product (plus any additional charges applied**).

  • Discontinued / Permanently unavailable we will notify you and, unless you agree to accept another product instead, Pet Depot will issue a refund in respect of that product to you or give you the option for a credit voucher to an amount equal to the price paid for the product (plus any additional charges applied**).


 

3. Delivery Times

MONDAYS - FRIDAYS: 08h00-17h00
WEEKENDS & PUBLIC HOLIDAYS: Special Rates Apply (please email petdepotza@gmail.com for a quote)


 

4. Late Deliveries

The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in our Delivery Policy. Certain items for sale on the website do have a lead time for delivery published on the product detail pages and need to be taken into account as part of our delivery policy. Should you choose to cancel an order which has not been received within our delivery times, items either need to be:

  • not accepted and returned with the courier upon delivery; or

  • if already received, returned to Pet Depot in their original state.

All order cancellations must be done via the Pet Depot customer services team by calling 0815277894 or emailing petdepotza@gmail.com We will then refund you as per our refund policy.

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